Return & Exchange Policies
We do not offer a direct exchange policy. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). In you have any questions or concerns please contact our customer service.
Customer have the right to return any/all products purchased from our website (minirodini.com) within 30 days of receiving your order. For returns going outside the EU we don’t provide shipping services. Customer wishing to return are asked to send the item(s) with a courier of their choice to: Mini Rodini AB, Bristagatan 16, Hus E, 19560 Arlandastad, Sweden. The customer is responsible for the return until we receive it at our warehouse. The customer is responsible for shipping costs. If additional costs arise these will be deducted from the credit invoice. For claims or errors, Mini Rodini takes additional charges.
Returned item(s) must be in its original condition, it can not have been used or washed. The item(s) needs to have all Mini Rodini tags & labels still attached to each product, and needs to be sent back in its original bag. Item(s) not fulfilling this will not be accepted as a return.
All returned items from an order must be returned in one parcel. The parcel must be adressed to following adress: Mini Rodini AB, Bristagatan 16, Hus E, 19560 Arlandastad, Sweden, marked with Return Goods and contain attached delivery note with the order number (included in your package at delivery). Unidentified parcels and items will not be approved.
Once the return has been received at our warehouse it’s processed and inspected within 30 days. Approved returns will receive a full refund of the price for the returned item(s) using the same payment method used when purchasing your order. If you used PayPal the money will be returned to your PayPal account. Please note that thees transactions can take up to five banking days.
When we've accepted the return and transferred the money, the customer will hear from us.