· How do I track my order?
In the delivery note for your order you will receive a tracking-link via our partner Unifaun that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery. Mini Rodini is not responsible for faulty information provided by local forwarding agents.
Note that it may take up to one day from order placement before the tracking-ID is activated. If you experience that the tracking-ID does not work, or have not received one, please contact our customer service.
· How is the shipping cost for my order decided?
Shipping costs are dependent on freight option, weigth of the parcel and destination country, Shipping costs are clearly displayed in the checkout before you complete an order.
· Do you ship to my country?
Although we strive to provide world-wide shipping, at this time, our courier service is unable to deliver to:
Brazil, Burma – MM, Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Russia, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Republic of – TM, Tuvalu, Wake Islands, Yemen, Republic of - YE
Additionally, there may be additional regions, countries, or cities that our courier service are unable to deliver to. For more information, relating to this, please contact your local DHL office.
· Is shipping free of charge?
Shipping costs apply, unless otherwise stated, and are subject to delivery country and weight of the parcel. Costs may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country. Mini Rodini does not collect any VAT, import duties and/or taxes on orders to countries outside the EU. This is a fee levied and collected by your local government. For more information regarding additional fees levied by your local government, we suggest that you contact your local DHL office or local customs office.
· My order is a gift; can you remove the invoice from the package?
There is no invoice included in the package when it is delivered. Should you wish to have the amount of your order removed from the delivery note that is included, please contact our customer service and we will be happy to assist you. If the order has already been shipped without prior information coming to us, we are unable to service these request.