Return & Exchange Process
· How do I exchange my order?
We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). In you have any questions or concerns please contact our customer service.
· How do I return my order?
You have the right to return any/all products purchased from our website (minirodini.com) within 30 days of receiving your order. For returns going outside the EU we don’t provide shipping services. If you wish to make a return please follow steps below. Please remember that Mini Rodini is not responsible for returns, we recommend using a traceable service to make sure the package arrives safely. Please remember that all costs for returns is yours.
1. Fill in the delivery note included in you order.
2. Pack your garment in suitable package bag/box (we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible).
3. Mark your package with Return Goods and enter following address:
Mini Rodini AB
Bristagatan 16, Hus E
SE-195 60 Arlandastad
4. Pick a courier to ship you return with, and send!
Once we've accepted your return and transferred the money, you will hear from us.
Returned item(s) must be in its original condition, it can not have been used or washed. The item(s) needs to have all Mini Rodini tags & labels still attached to each product, and needs to be sent back in its original bag.
· Have you received my return?
Unfortunately we cannot track your returned order, but when it arrives at our warehouse we will always try to handle it as fast as possible. We will send you and email once your return has been processed and refund have been transferred.
You are always welcome to email us or give us a call to check on the status of your return.
· How long time does it take to handle a return?
Returns will be processed within 30 days after receiving them at our warehouse.
· When will I receive my refund?
Once the return has been received at our warehouse, it is processed and inspected within 30 days. Approved returns will receive full refund for returned item(s) using same payment method used when purchasing your order. You can expect it to be visible in your account within five business days.
When we've accepted your return and transferred the money, you will hear from us.
· If I need to make a claim, what do I do?
As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact our customer service department via email@example.com to get approval before returning the good(s) via waybill. Please always state your order number in the email. Please also attach a picture detailing the damage and/or defect. When returning the goods you as a customer are responsible for getting the goods back to us in desired condition.
Turn the original packaging inside out and make sure to pack the items well. In the return form make sure to outline in writing the damage and/or defect as detailed as possible. Mini Rodini will compensate you costs incurred in returning the products if the goods are proven damaged and/or defect.
Please observe that a wear and tear offset fee will be applied to outerwear, 1 years usage equals 20% off, 2 years usage equals 30% of the recommended retail price.