· When will I receive my order?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 1-3 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (1-3 business days) are estimates and may vary due to external factors outside of Mini Rodinis, and its courier’s, control.These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
· I have received the wrong product/size or items are missing – what do I do?
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible.
· Can I pick up my package from a pick-up point?
Absolutely. All you need to do is contact DHL with your tracking-ID and request them to deliver your package to your nearest DHL Office. Your package will be in a secure location where you can pick it up at your own convenience.
Do you ship to a P.O. Box?
Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).
· I haven’t received my package yet – what do I do?
If you have received your tracking-ID, we urge you to directly contact your local DHL Office; DHL will have more accurate information on the status of the delivery.
If you have not received your DHL tracking-ID, please contact our customer service and we will look into this for you, immediately.
· Can I have my order shipped to an alternative address, different from my invoice?
Yes, you are able to fill out a different delivery address than your invoice address in the checkout process choosing "Ship to different address". Note that the alternative delivery address must be in the same currency/country as your invoice address. If you pay through PayPal or Klarna, make sure to double check the address stated in your account.
· Can I trace my order?
In the delivery note for your order you will receive a tracking-link via our partner Unifaun that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery.