· How do I place an order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order.
· Issue with my account login
Unforunately we’re experiencing issues with the login to ”My Account”. However, you don’t have to be logged in when placing an order, so please proceed with your purchase without logging in. You’re welcome to reach out to our customer service team if you want to see your order history and we’ll provide you with the information you need.
· Was my order successful?
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.
· Do I need to create an account to place an order?
No, you do not need to be signed into an account to place an order. You do however need a valid email-address and contact information in the checkout. You always have the option to register an account in the checkout process to facilitate future orders and get offers.
· Why can’t I see my order in my account?
In order for an order to be registered to your account, you must have been logged in when creating the order. It is not possible to link historic orders to a newly created account. If you have any questions pertaining to your order, please feel free to contact us.
· Why have I not received an order confirmation by e-mail?
IIf an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the e-mail address submitted by you was incorrect or that the email has ended up in an alternative folder in your email.
· What happens to my order in the event that an incorrect stock was displayed during the time of my order?
We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.