Order & Delivery
HOW TO PLACE AN ORDER
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter. You do not need to be signed into an account to place an order. You do however need a valid email-address and contact information in the checkout. You always have the option to register an account in the checkout process to facilitate future orders and get offers.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 1-3 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (1-3 business days) are estimates and may vary due to external factors outside of Mini Rodini’s, and its courier's control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
If you wish to have your order delivered to a pick-up point all you need to do is contact your local DHL Office with your tracking-ID and request them to deliver your package to your nearest DHL Office. Your package will be in a secure location where you can pick it up at your own convenience.
Shipping costs are dependent on freight option, weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order. Free shipping on orders above 50€.
Shipping costs apply, unless otherwise stated, and are subject to delivery country and weight of the parcel. Costs may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country. Mini Rodini does not collect any VAT, import duties and/or taxes on orders to countries outside the EU. This is a fee levied and collected by your local government. For more information regarding additional fees levied by your local government, we suggest that you contact your local DHL office or local customs office.
Ship to different adress
As a customer you are also able to fill out a different delivery address than your invoice address in the checkout process choosing "Ship to different address". Note that the alternative delivery address must be in the same currency/country as your invoice address. If you pay through PayPal or Klarna, make sure to double check the address stated in your account.
Track your order
In terms of tracking you will in the delivery note for your order you receive a tracking-link via our partner Unifaun that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery. Note that it may take up to one day from order placement before the tracking-ID is activated. If you experience that the tracking-ID does not work, or have not received one, please contact our customer service.
Do you ship to my country?
Although we strive to provide world-wide shipping, at this time, our courier service is unable to deliver to:
Burma – MM, Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Republic of – TM, Tuvalu, Wake Islands, Yemen, Republic of - YE
Additionally, there may be additional regions, countries, or cities that our courier service are unable to deliver to. For more information, relating to this, please contact your local DHL office.
Do you ship to a P.O. Box?
Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).
I haven’t received my package yet – what do I do?
If you have received your tracking-ID, we urge you to directly contact your local DHL Office; DHL will have more accurate information on the status of the delivery.
If you have not received your DHL tracking-ID, please contact our customer service and we will look into this for you, immediately.
CHANGES & CANCEL
Can I change my order?
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.
Can I change my delivery address?
If you wish to make a change in your delivery address, please contact our customer service and we will do our best to assist you in this matter. In the event that we are unable to process the address change directly on our system, usually because the package has already been shipped, you will need to return the order and create a new one with the correct address. Mini Rodini is not responsible for any delay, or missing, delivery due to a faulty provided address or late change request by the customer.
Can I add products to a placed order?
Unfortunately we can not add products to an existing order, instead we recommend that you place a new order. Please contact our customer service for related inquiries.
How do I cancel my order?
In the event you wish to cancel your order, please contact our customer service.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, you may return the order to us. In case your order is delivered at a pick-up point you may request them to return the shipment to us. You as a customer are responsible for shipping costs associated with returns.
Only once the package has returned to our warehouse, will we be able to process the cancellation.
Unfortunately we’re experiencing issues with the login to ”My Account”. However, you don’t have to be logged in when placing an order, so please proceed with your purchase without logging in. You’re welcome to reach out to our customer service team if you want to see your order history and we’ll provide you with the information you need.
Why can’t I see my order in my account?
In order for an order to be registered to your account, you must have been logged in when creating the order. It is not possible to link historic orders to a newly created account. If you have any questions pertaining to your order, please feel free to contact us.
Why have I not received an order confirmation by email?
If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email. If you have not received an order confirmation sent via email, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the e-mail address submitted by you was incorrect or that the email has ended up in an alternative folder in your email.
What happens to my order in the event that an incorrect stock was displayed during the time of my order?
We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.