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FAQ
My order is a gift; can you remove the invoice from the package?
There is no invoice included in the package when it is delivered. Should you wish to have the amount of your order removed from the delivery note that is included, please contact our customer service and we will be happy to assist you. If the order has already been shipped without prior information coming to us, we are unable to service these requests.
Where is my closest Mini Rodini retailer?
Send an email to [email protected] for personal service and they will get back to you as soon as possible.
I have received the wrong product/size or items are missing – what do I do?
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistakes as promptly as possible.
Do you ship to a P.O. Box?
Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).
I haven’t received my package yet – what do I do?
If you have received your tracking-ID, we urge you to directly contact your local DHL Office; DHL will have more accurate information on the status of the delivery. If you have not received your DHL tracking-ID, please contact our customer service and we will look into this for you, immediately.
Can I add products to a placed order?
Unfortunately we can not add products to an existing order, instead we recommend that you place a new order. Please contact our customer service for related inquiries.
Do you ship to my country?
Although we strive to provide world-wide shipping, at this time, our courier service is unable to deliver to: Burma – MM, Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Republic of – TM, Tuvalu, Wake Islands, Yemen, Republic of - YE. Additionally, there may be additional regions, countries, or cities that our courier service are unable to deliver to. For more information, relating to this, please contact your local DHL office.
What happens to my order in the event that an incorrect stock was displayed during the time of my order?
We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.
I already have an old account, am I a member then?
No, you must log in to your old account and accept the new terms and conditions to become a member click here.
