Return & Exchange Process
· How do I exchange my order?
Customers wishing to exchange goods in an already placed or delivered order, we ask customers to return the goods wished to be exchanged and place an new order with the correct item(s). In the event of questions or assistance please contact our customer service.
· How do I return my order?
Fill out the return form that was sent with your order. If you can't find it, you can use our online Returns Form, or print an order form to send with your package, print a new one. Let us know who you are, what you are sending back, what's wrong and if you need a refund or exchange and we will get on to it asap.
Pack your garment in suitable package bag/box (we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible). Mark your package Return Goods.
Please ship the items in the post to us, We're not responsible for returns in transit so please use a recorded service to make sure they arrive safely. Returns/Exchanges should be sent to the following address: Mini Rodini Warehouse, Box 42183, 126 17 Stockholm, Sweden.
We will take care of everything when your goods arrive back and we'll let you know if there's anything we need to talk to you about. Please remember that all costs for returns is yours. Unfortunately we cannot track your returned order, but if you have any queries, we are happy to help you. For claims or errors, however, Mini Rodini of course takes all additional charges.
If your order was paid with a credit card, the money will be transferred to the card used at the purchase. If you used PayPal, the money will be returned to your PayPal account. These transactions can take up to 3-8 bank days.
When we've accepted your return and transferred the money, you will here from us.
· Have you received my return?
We will always try to handle your return as fast as possible. We will send you and email once your return has been processed and if we need any additional information from you. You are always welcome to email us or give us a call to check on the status of your return.
· How long time does it take to handle a return?
Normally, we process changes and returns within 30 days of receiving them.
· When will I receive my refund?
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
The product(s) must be received within 30 days. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the item(s) was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
· If I need to make a claim, what do I do?
As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact our customer service department via firstname.lastname@example.org to get approval before returning the good(s) via waybill. Please always state your order number in the email. Please also attach a picture detailing the damage and/or defect. When returning the goods you as a customer are responsible for getting the goods back to us in desired condition.
Turn the original packaging inside out and make sure to pack the items well. In the return form make sure to outline in writing the damage and/or defect as detailed as possible. Mini Rodini will compensate you costs incurred in returning the products if the goods are proven damaged and/or defect.
Please observe that a wear and tear offset fee will be applied to outerwear, 1 years usage equals 20% off, 2 years usage equals 30% of the recommended retail price.