If you live within EU are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item(s). You will receive a full refund for the item, excluding the return cost for the item. The product that you return must be in perfect condition, and not worn, used or washed. Returns will only be accepted if the products are returned with the original labels still attached to each product. Also, it helps if the original receipt that comes with the shipment is enclosed together with the returned products so that we have all information. If you live outside the EU you may return and/or exchange your merchandize within 30 days after receiving your item(s).
If you have any questions about your return or exchange please send an email to firstname.lastname@example.org or call +46 8 124 539 62 for personal assistans.
Exchange of goods
How to return
- Fill out the return form that was sent with your order. If you can't find it, you can use our online Returns Form, or print an order form to send with your package, print a new one. Let us know who you are, what you are sending back, what's wrong and if you need a refund or exchange and we will get on to it asap.
- Pack your garment in suitable package bag/box (we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible). Mark your package Return Goods.
- Please ship the items in the post to us, We're not responsible for returns in transit so please use a recorded service to make sure they arrive safely. Returns/Exchanges should be sent to the following address: Mini Rodini Warehouse, Box 42183, 126 17 Stockholm, Sweden.
- We will take care of everything when your goods arrive back and we'll let you know if there's anything we need to talk to you about. Please remember that all costs for returns is yours. Unfortunately we cannot track your returned order, but if you have any queries, we are happy to help you. For claims or errors, however, Mini Rodini of course takes all additional charges.
- If your order was paid with a credit card, the money will be transferred to the card used at the purchase. If you used PayPal, the money will be returned to your PayPal account. These transactions can take up to 3-8 bank days.
- When we've accepted your return and transferred the money, you will here from us.
Costs for return
If you chose Klarna as payment option and need to make a return, you only pay for the items that you are keeping + shipping and invoice fee. If the invoice is due before we have processed and/or accepted your return, please contact Klarna and they will sort if out for you. If you are returning a complete order, do not pay the invoice. Contact us as soon as possible so that we can credit the invoiced amount.