Here you can find the most frequently asked questions. If you can't find what you are looking for or need personal assistance, please contact our Customer Service team on firstname.lastname@example.org
Delivery and shipping
Do you ship to my country?
Yes, we ship world-wide!
How can I find out the cost of delivery?
The shipping charge will be added to your order and clearly visible on your receipt. The shipping is based on the weight of the package and the destination country. The shipping cost is also visible in your cart in top right corner when you are shopping online.
When do I receive my order?
We dispatch all orders in 2-4 days on working days. Orders are not shipped on the weekends or holidays. On bank holidays we will inform about any irregularities regarding delivery time. You can also track your package via FedEx/Posten.
Can I send an order to an alternative address?
Yes, you are able to fill out any delivery address in the checkout process choosing "Ship to different address". If you pay through PayPal, make sure to double check the address stated in your account.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Mini Rodini cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Can you send my delivery quoted in custom purposes as a gift?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Can I track my order?
Yes, you receive a FedEx/Posten tracking number with your shipping confirmation that is sent to your email.
My tracking number does not work.
It can take a day for the FedEx tracking number to be activated, but please contact us if you have any questions.
My order is missing.
Contact email@example.com and we will sort it out for you.
Some pieces are missing from my order.
If pieces are missing from your order, contact firstname.lastname@example.org as soon as possible to send you the missing pieces free of charge.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock. Contact email@example.com if you have questions about specific products.
Can I buy products from previous collections?
No, we only sell what is represented in our online shop.
How often do you re-stock sold out items?
Most often, we do not re-stock sold out items and what is available online reflects what we currently have in stock.
How do I find the right size?
There is a size chart on each garment with body measurements. You can also find all size charts and instructions how to choose the right size here. If you need assistance, don’t hesitate to contact our customer service!
Where do I find care instructions?
You find care instructions for each product on its label. You can also read our Care instructions for how to best treat your garment.
Where are your clothes produced?
Mini Rodinis’ clothes and accessories are produced in Turkey, China, India and Lithuania. We choose our production countries and suppliers very carefully by controlling their impact on both environment and human health. Before starting to work with a supplier we always need our code of conduct signed where our requested social terms are stated, including wages, overtime, child labour and etc. Besides this, we always prioritize to use suppliers with an already existing and engaged sustainability work, e.g., waste management, chemical restrictions, environmentally friendly actions and sponsoring. We believe in close, honest and long-term relationships.
Mini Rodini also arrange running controls and inspections by our own employees as well as third parties to assure quality and social rights’ qualifications are followed.
What does your organic label mean?
Mini Rodini’s label organic cotton means that the garment has been produced with organic materials like organic cotton or organic wool. To learn more about all our sustainable material labels, read our CSR-page or on the tag labels on the purchased garment.
How can I learn more about your sustainability work?
You can read more about our sustainable materials, certifications and work with chemicals here. You can also send an email to firstname.lastname@example.org. We are happy to help!
Do you have an outlet?
No, Mini Rodini does not have an outlet. Sometimes we may have outlet sales online for a limited time frame.
Where is my closest Mini Rodini retailer?
Send an email to email@example.com and they will get back to you asap.
What are the accepted payment methods?
We accept online card payment with MasterCard, VISA or via PayPal.
Residents within Sweden, Germany, Finland and Netherlands are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information.
What currencies do I pay with?
The currency used is Euro (EUR), US Dollar (USD) Pound (GBP) or Swedish Kronor (SEK). The currency is chosen automatically depending on your shipping country. VAT is included in all our prices and will be based on the country the order will be shipped to.
Can you change the value of my order for customs?
No. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Who pays for customs & import charges?
All customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Mini Rodini has no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied.
We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.
How much is import duties and taxes?
The import duties and taxes fees are levied once the shipment reaches the destination country, and the amount can vary depending on the country to which the order was shipped. Mini Rodini has no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. For more information and specific amounts, contact your local customs office.
When will I be charged for my order?
If you pay by credit card the total amount will be reserved on your account immediately when the order is placed. The money is then charged when your order is shipped from our warehouse. You will receive a confirmation containing a receipt of the purchase.
I was charged twice for my order.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Confirm" button once to avoid multiple authorizations.
What can I do if I have any problem regarding payment?
Contact the customer service directly on firstname.lastname@example.org
Is it safe to buy products on Mini Rodini’s web page?
Payment can easily and safely be made by credit card. We apply no credit card fees and accept Visa and Mastercard. Safe payment is guaranteed through our partner Payex. We will only take payment from your credit or debit card after your order has been dispatched.
What is your returns policy?
If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the return cost for the item. We’ll give you a full refund within 14 days by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. We will send you a return form with your order. If you accidentally did not receive one or lost it, you can download it via this link or fill it out through the digital form. We will confirm your returns by email.
How long does it take to process returns?
We try to process any returns within 3 working days of receiving them.
How do I know that you have received my return?
We will always try to handle your return as fast as possible. We will send you and email once your return has been processed and if we need any additional information from you. You are always welcome to email us or give us a call to check on the status of your return.
Some pieces are missing from my order.
If pieces are missing from your order, contact our customer service and specify which products. The missing pieces will be sent to you without additional shipping costs.
I received the wrong items.
If you have received the wrong items, contact our customer service and specify which products. Return the faulty items through our returns form. You will receive the correct items without additional costs for return and/or shipping.
Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid email address and contact details in the checkout process. You can sign up for future purchases in the check-out if you’d like!
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the Customer Service team as soon as possible by phone or email. If your order has already been dispatched from our warehouse before you can cancel or change it by returning it to us for a refund when you receive it and place a new order.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add email@example.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
How do I use a voucher code?
If you’ve received a voucher code for the online shop or using a promo campaign, it is filled in it the checkout process of your purchase. Simply write the code in the field in the checkout, and the total amount in your order will recalculate. It will be clearly stated what amount the voucher is before you continue to the payment step.
I want to send an order as a gift, what do I do?
When you complete your order in the checkout process, there is an option to send the order as a gift. Just fill in the details and we will take care of the rest for you! We will send the receipt to the email address stated in the checkout and remove all price tags. If you’d like to send it in a gift box, there is an additional cost added to the total price. Just tick the box in the checkout and we will sort everything out for you!
The item I bought is now on sale, can I get the difference refunded?
No, all sale prices are final and the prices displayed in the online shop are accurate. All costs are clearly stated in the checkout process before anything charged on your credit card. When proceeding with your purchase, you accept the price.
Do you offer free shipping?
We sometimes offer free shipping on online orders. This will be clearly stated before the payment process.
Can I pre-order in the online shop?
No, we do not offer pre-orders.
Can I order things that are not in stock?
No, our online shop is connected to our warehouse stock and if a product is sold out, it means that that we do not have any left. Sometimes we may re-stock specific items and/or sizes.